What happens during power outages?

Contacting your local transmission and distribution utility (TDU), also known as a transmission and distribution service provider (TDU) company, is the fastest way to get a response to an emergency or power outage situation because, regardless of which Retail Electric Provider you choose, your TDU is responsible for the maintenance and repair of the equipment designed to flow power to your service location. Please check your bill for the TDU that covers your area. The TDU contact numbers are listed below for your reference:

TDU Service Area Emergency Service:

 


CenterPoint Energy

(Houston and surrounding areas):

1-800.332.7143


Oncor

(North and West Texas, including DFW):

1-888.313.4747 or 888.313.6862


AEP — CP&L/WTU (Central, South and West Texas):

1-866.223.8508 or 877.373.4858


Texas New Mexico Power (S. Central Coast, Far West and North Texas):

1-888.866.7456

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